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Home > Finding Care > Helpful Resources > Checklists > Finding Non-Medical Home Care Checklist

Finding Non-Medical Home Care Checklist

Before hiring a caregiver through a home care agency, be diligent and thorough. Here are some questions to get you started.
  • Determine what type of agency it is:
    • Referral Agency
    • Employee-Based Agency
  • Are employees screened?
  • If so, what is the screening process?
  • Does the screening process provide a background check?
  • If so, what, specifically does the background check cover?
  • Are references verified?
  • Is there a criminal background screening?
  • Is there drug testing?
  • Does your agency pay for Live Scan screening?
  • Is the agency responsible for workers compensation insurance?
  • Do you carry professional liability insurance or bond?
  • Does the agency manage payroll and cover taxes?
  • Does a licensed health care professional help the family with an individualized plan of care?
  • What type of training, if any, does the agency provide for its staff?
  • Is there a CNA (Certified Nursing Assistant) overseeing the staff?
  • Is there a licensed clinical social worker on staff?
  • Is there a LVN or RN who oversees the staff?
  • How often do supervisors check on staff?
  • How does your agency handle after-hours emergencies?
  • Are supervisors available on an on-call basis 24 hours a day?
  • Are caregivers available on an on-call basis 24 hours a day?
  • If the caregiver is ill, how soon will a replacement be provided?
  • Does this agency hire independent contractors?
  • When is payment due? Do I pay the agency or the caregiver directly?
  • How often have you raised your fees?
  • If fees are raised, how much advance notice will I receive?
  • How long have you been in business?
  • Are you a member of your local chamber of commerce?
  • What type of involvement does your agency have with the senior community?